Shipping policy

Delivery

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are:  

USA: 3-​4 business days  
International: 5-15 business days 

We work with third-party vendors worldwide to produce and fulfill our products. 

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VANDLLZ, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at contact@vandllz.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. We strongly recommend using a street address if possible to avoid issues with your shipment.

If you have any further questions, please don't hesitate to contact us at contact@vandllz.com.